Retail Customer Service Specialist – 40h/wk + Benefits

Mole Valley Farmers Limited; Billingshurst; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Pension match up to 5%

25% discount in store

Free parking on site

33 days annual leave

Training and development

Career progression

Life Assurance

Employee Assistance Programme

Retail Trust support

Comprehensive benefits

Enhanced Family Leave Policies

Job summary

The Customer Service Assistant role at Mole Valley Farmers Limited in Billingshurst is a permanent, full-time position offering a 40-hour week from Wednesday to Sunday. Pay ranges from £10.85 to £12.71 per hour, located in Billingshurst. You will help create an exceptional shopping experience and support stock availability and presentation.

No prior experience is required; full training is provided. You’ll work with a friendly team, uphold our Customer First values, and help maximise store

Qualifications

• No previous experience required; full training provided.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and ability to use store systems.
• Willingness to work Wednesdays to Sundays; flexible hours.

Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused.
• Supporting the store team in maximising sales opportunities through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising and promotions.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health & safety guidelines and GDPR compliance.

Skills

Retail discipline

Customer service

Communication skills

IT skills

GDPR awareness

Team oriented

Problem solving

Job description

The Customer Service Assistant role at Mole Valley Farmers Limited in Billingshurst is a permanent, full-time position offering a 40-hour week from Wednesday to Sunday. Pay ranges from £10.85 to £12.71 per hour, located in Billingshurst. You will help create an exceptional shopping experience and support stock availability and presentation.

No prior experience is required; full training is provided. You’ll work with a friendly team, uphold our Customer First values, and help maximise store