Customer Experience Specialist - Part-Time Retail

Mole Valley Farmers; Frome; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension match

Colleague discount

Free parking

Annual leave

Training and development

Career progression

Life Assurance

Employee assistance

Colleague benefits

Family leave

Job summary

Mole Valley Farmers in Frome is hiring a Customer Experience Team Member for a part-time role. You’ll help customers find the right products, offer expert advice, and create a welcoming store environment.

You will work closely with the team to support sales targets and ensure customers leave with a positive impression. The role is permanent, with 6 hours per week, including Saturdays; compensation is £10.85–£12.71 per hour.

Qualifications

• Interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• Flexible, approachable and team-oriented; development supported

Responsibilities

• Deliver friendly, knowledgeable service to customers
• Build relationships and understand customer needs
• Promote current offers and recommend products
• Support achievement of sales targets and store KPIs
• Handle customer queries and take ownership of follow-up

Job description

Mole Valley Farmers in Frome is hiring a Customer Experience Team Member for a part-time role. You’ll help customers find the right products, offer expert advice, and create a welcoming store environment.

You will work closely with the team to support sales targets and ensure customers leave with a positive impression. The role is permanent, with 6 hours per week, including Saturdays; compensation is £10.85–£12.71 per hour.