Retail Customer Expert - Bets & Service Leader

Betfred Group Holdings Limited

Hastings

On-site

GBP 21,000 - 27,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

Pension contributions

Bonuses & incentives

Annual leave

Online GP

Wellbeing support

Maternity/paternity pay

Long service recognition

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking a dedicated Assistant Sales Manager for our retail shops. You will supervise daily betting operations, uphold exceptional customer service, and promote our products and promotions in a welcoming, responsible betting environment.

You’ll work evenings, weekends and holidays as required, play a key role in POS and cash handling, and support promotional events across the sporting calendar to drive customer experience and shop performance.

Qualifications

Outstanding customer service skills and the ability to engage all customers.
Team-player attitude and willingness to collaborate.

Responsibilities

Processing customers’ bets in a timely and attentive manner.
Attending to all customer queries quickly and knowledgeably.
Engaging customers with expert knowledge of our products and promotions.
Supporting key promotional events throughout the sporting calendar.
Maintaining a well-presented environment which customers love to be a part of.
Being a team player – collaboration is key to improving the customer experience.
Handling cash transactions with the upmost care and accuracy.
Following our Think 25 policy and adhering to our age verification processes.