Retail Betting & Customer Experience Pro

Betfred Group Holdings Limited; Andover; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonuses

Annual leave

Online GP 24/7

Employee wellbeing program

Maternity & Paternity pay

Long service recognition

Wagestream early wage access

Job summary

Betfred Group Holdings Limited is hiring for an Assistant Sales Manager in our retail shops across the UK. You’ll process bets, answer customer queries, promote products and help run promotional events, while maintaining a welcoming and well-presented shop floor.

Ideal candidates are 18+, eligible to work in the UK, and willing to work evenings, weekends and holidays. A passion for sports and customer service is valued, with training provided to support your growth.

Qualifications

• Must be 18+ and have the right to work in the UK.
• Able to work evenings, weekends and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Job description

Betfred Group Holdings Limited is hiring for an Assistant Sales Manager in our retail shops across the UK. You’ll process bets, answer customer queries, promote products and help run promotional events, while maintaining a welcoming and well-presented shop floor.

Ideal candidates are 18+, eligible to work in the UK, and willing to work evenings, weekends and holidays. A passion for sports and customer service is valued, with training provided to support your growth.