Retail Customer Service Pro — Growth Path & Perks

Betfred Group Holdings Limited; Tonbridge; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay and pension

Bonuses

Annual leave

Online GP access

Employee wellbeing programme

Enhanced maternity & paternity pay

Long service recognition

Wagestream wage access

Job summary

Betfred Group Holdings Limited in the UK invites applications for an Assistant Sales Manager in our retail network. You’ll process bets, assist customers, promote products and oversee daily shop operations with a focus on service, accuracy and compliance.

You’ll join a team driven by safety, inclusion and growth. We offer structured training, a pension scheme, bonuses, generous leave and employee wellbeing support as part of Betfred’s commitment to its colleagues.

Qualifications

• Outstanding customer service and the ability to engage all customers.
• Strong communication skills, both written and spoken.
• Ability to work evenings, weekends and public holidays as required.
• Eagerness to learn and develop within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with care and accuracy.
• Following our Think 25 policy and adhering to age verification processes.

Skills

Outstanding customer service

Excellent communication

Team player

Flexible hours

Job description

Betfred Group Holdings Limited in the UK invites applications for an Assistant Sales Manager in our retail network. You’ll process bets, assist customers, promote products and oversee daily shop operations with a focus on service, accuracy and compliance.

You’ll join a team driven by safety, inclusion and growth. We offer structured training, a pension scheme, bonuses, generous leave and employee wellbeing support as part of Betfred’s commitment to its colleagues.