Retail Customer Service Champion — Promote Bets & Events

Betfred Group Holdings Limited; Sunderland; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay and pension

Discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee wellbeing support

Maternity & Paternity pay

Long service recognition

Wagestream access

Job summary

Betfred in the United Kingdom is seeking an enthusiastic Assistant Sales Manager to join our retail teams. You’ll help deliver a welcoming, responsible betting experience across our shops, handle bets, queries, and promotions, and support colleagues to drive sales.

You’ll need 18+, right to work in the UK, and availability for evenings, weekends and public holidays. A passion for sports and gaming is helpful.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Communication

Team player

Flexible schedule

Right to work in the UK

Job description

Betfred in the United Kingdom is seeking an enthusiastic Assistant Sales Manager to join our retail teams. You’ll help deliver a welcoming, responsible betting experience across our shops, handle bets, queries, and promotions, and support colleagues to drive sales.

You’ll need 18+, right to work in the UK, and availability for evenings, weekends and public holidays. A passion for sports and gaming is helpful.