Part-Time Retail Customer Service Manager

Entain Group; Sheffield; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

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Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group operates Ladbrokes and Coral betting shops across the UK. As a Retail Customer Service Manager, you will lead the shop team, deliver outstanding customer service, and help raise standards daily.

Reporting to the Shop Manager, you will oversee customer interactions, cash handling, and shop operations, with a typical rota around 20 hours per week, including a mix of opening and closing shifts.

Qualifications

• 18 years of age or over to work in betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Communication

In-person service

Job description

Entain Group operates Ladbrokes and Coral betting shops across the UK. As a Retail Customer Service Manager, you will lead the shop team, deliver outstanding customer service, and help raise standards daily.

Reporting to the Shop Manager, you will oversee customer interactions, cash handling, and shop operations, with a typical rota around 20 hours per week, including a mix of opening and closing shifts.