Retail Customer Service Associate — Flexible Hours

One Stop Stores Ltd; Sutton-in-Ashfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant to join our team in a fast-paced retail environment. You will help with customer service, stocking shelves, processing payments and maintaining store appearance.

As the customer remains central, you will seek ways to improve service through on-the-job coaching and feedback, contributing to a safe, welcoming store for customers and colleagues alike.

Qualifications

• Customer service empathy and communication.
• Ability to work in a fast-paced retail environment.
• Willingness to learn and follow store policies.

Responsibilities

• Serve customers with passion and pride, delivering natural service.
• Encourage customer feedback through surveys.
• Work across all store areas including online, tills, replenishment, and stock routines.
• Follow training to ensure safe working practices.
• Participate in seasonal, community and charity events.
• Understand store performance and your role in delivering profit.
• Wear required safety equipment and follow security procedures.
• Clock in/out to ensure accurate pay.

Skills

Customer service

Retail experience

Job description

One Stop is looking for a Customer Service Assistant to join our team in a fast-paced retail environment. You will help with customer service, stocking shelves, processing payments and maintaining store appearance.

As the customer remains central, you will seek ways to improve service through on-the-job coaching and feedback, contributing to a safe, welcoming store for customers and colleagues alike.