Retail Customer Service Specialist - Flexible Hours

One Stop Stores Ltd; Brunswick Village; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Flexible working

Job summary

One Stop Stores Ltd is seeking a Customer Service Assistant to join our team in a fast paced retail environment. You will help customers, stock shelves, process payments and maintain store appearance, while upholding safety and company policies.

You will work across all store areas, support post office duties if applicable, and participate in local community events. We value flexibility and a welcoming atmosphere for customers and colleagues.

Qualifications

• Retail experience preferred.
• Able to work across store areas including tills, replenishment and stock.
• Commitment to high quality customer service and safety policies.

Responsibilities

• Know customers and serve them with passion and pride.
• Encourage customers to provide feedback via Have Your Say.
• Work across store areas (online, tills, replenishment, stock routines).
• Follow training to work safely and comply with policies.
• Contribute to a welcoming, inclusive store environment.
• Clock in and out accurately to ensure correct pay for hours worked.
• Follow safety procedures and wear PPE where available.
• Handle age‑restricted products per Think 25 policy and respond to assistance calls.

Skills

Customer service

Communication

Teamwork

Cash handling

Tools

POS system

Cash register

Job description

One Stop Stores Ltd is seeking a Customer Service Assistant to join our team in a fast paced retail environment. You will help customers, stock shelves, process payments and maintain store appearance, while upholding safety and company policies.

You will work across all store areas, support post office duties if applicable, and participate in local community events. We value flexibility and a welcoming atmosphere for customers and colleagues.