Customer Service Associate — Flexible Hours

One Stop Stores Ltd; Taunton; On-site; GBP 12,000 - 17,000; Full time

Job summary

One Stop Stores Ltd is seeking a Customer Service Assistant to join a fast-paced retail environment. You will engage customers with passion, assist across tills, replenishment and online orders, and help maintain store appearance.

As part of the Tesco Group, we value flexible working options and a welcoming, inclusive team. You’ll contribute to community initiatives while delivering excellent customer experiences daily.

Qualifications

• Strong customer service mindset and friendly approach.
• Ability to work across store areas including tills, replenishment and online orders.
• Willingness to follow safety procedures.

Responsibilities

• Serve customers with passion and pride, providing great natural service.
• Encourage feedback from customers by directing them to the Have Your Say survey.
• Work across store areas to ensure tasks meet customer needs (tills, replenishment, vending, stock).
• Follow training to ensure safe operation of tasks and processes.
• Participate in seasonal, community and charity events and help create an inclusive atmosphere.
• Know store performance and your role in delivering store profit.
• Follow company policies and ensure accurate clocking in/out for hours worked.
• Maintain safety by wearing equipment and following security procedures.

Skills

Customer service

Communication

Teamwork

Job description

One Stop Stores Ltd is seeking a Customer Service Assistant to join a fast-paced retail environment. You will engage customers with passion, assist across tills, replenishment and online orders, and help maintain store appearance.

As part of the Tesco Group, we value flexible working options and a welcoming, inclusive team. You’ll contribute to community initiatives while delivering excellent customer experiences daily.