Retail Customer Experience Specialist — Flexible Hours

John Lewis & Partners; Chichester; On-site; GBP 18,000 - 24,000; Full time

Job summary

John Lewis & Partners is seeking a Customer Assistant to deliver outstanding customer service and maintain high shop standards in our store. You will engage customers, apply product knowledge, and support with till operations, stock replenishment and merchandising.

The role emphasizes putting customers first and working flexibly with the team to ensure a seamless shopping experience across all store areas.

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits for the Partnership.
• Put the customer at the heart of everything, understand queries and resolve them.
• Support the wider team with till, stock replenishment, price tickets and shop-keeping tasks.
• Identify areas for improvement and implement solutions.
• Help protect profits with accurate stock counts.

Skills

Basic IT literacy

Strong communication skills

Job description

John Lewis & Partners is seeking a Customer Assistant to deliver outstanding customer service and maintain high shop standards in our store. You will engage customers, apply product knowledge, and support with till operations, stock replenishment and merchandising.

The role emphasizes putting customers first and working flexibly with the team to ensure a seamless shopping experience across all store areas.