Customer Experience & Merchandising Associate

John Lewis Partnership; Leeds; On-site; GBP 18,000 - 24,000; Full time

Job summary

John Lewis Partnership is seeking a Customer Assistant to join our store team. You will deliver outstanding customer service, maintain high shop standards and help create memorable in-store experiences that set us apart from competitors.

You will use your product knowledge and training to assist customers, drive sales, handle till and payments, restock shelves, label prices, and keep the store clean and welcoming.

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication skills

Job description

John Lewis Partnership is seeking a Customer Assistant to join our store team. You will deliver outstanding customer service, maintain high shop standards and help create memorable in-store experiences that set us apart from competitors.

You will use your product knowledge and training to assist customers, drive sales, handle till and payments, restock shelves, label prices, and keep the store clean and welcoming.