Customer Experience Specialist - Flexible Hours

JOHN LEWIS; High Wycombe; On-site; GBP 12,000 - 15,000; Full time

Job summary

John Lewis is looking for Customer Assistants in our High Wycombe stores to deliver outstanding customer service and showcase our in-store experiences. You’ll maintain shop standards, support with till work, stock replenishment, and price ticketing while building loyalty with our brand.

As a Partner, you’ll work in a flexible role across seven days, with early starts and late finishes. Previous retail or customer-facing experience is welcome, and training is provided to help you perform at your

Qualifications

• Basic IT literacy.
• Strong communication skills.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop‑keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

IT literacy

Communication

Job description

John Lewis is looking for Customer Assistants in our High Wycombe stores to deliver outstanding customer service and showcase our in-store experiences. You’ll maintain shop standards, support with till work, stock replenishment, and price ticketing while building loyalty with our brand.

As a Partner, you’ll work in a flexible role across seven days, with early starts and late finishes. Previous retail or customer-facing experience is welcome, and training is provided to help you perform at your