Customer Experience Adviser | Flexible Hours & Weekends

JOHN LEWIS; Cheltenham; On-site; GBP 19,000 - 23,000; Full time

Job summary

John Lewis is looking for a Customer Assistant to deliver outstanding customer service in our shops across the UK. You will help customers, highlight our in-store experiences, and ensure store standards through displays, stock availability and cleanliness.

You will work flexibly across the shop including till support, stock replenishment and general shop-keeping tasks, with early starts and weekend work. Join us to help build customer loyalty with our brand for a lifetime.

Qualifications

• Basic IT literacy.
• Strong communication skills.
• Experience of working in a customer facing role is welcomed but not essential.

Responsibilities

• Delivering engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication

Job description

John Lewis is looking for a Customer Assistant to deliver outstanding customer service in our shops across the UK. You will help customers, highlight our in-store experiences, and ensure store standards through displays, stock availability and cleanliness.

You will work flexibly across the shop including till support, stock replenishment and general shop-keeping tasks, with early starts and weekend work. Join us to help build customer loyalty with our brand for a lifetime.