Retail Customer Experience Specialist

One Stop Stores Ltd; Porlock; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop is seeking a Customer Service Assistant to join our fast-paced retail team. You will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

You’ll work across store areas, welcome customers, follow safety and training, and contribute to a safe, inclusive atmosphere. This role offers community-focused engagement and opportunities to support local customers.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep the myself, others and the store safe and legal.

Job description

One Stop is seeking a Customer Service Assistant to join our fast-paced retail team. You will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

You’ll work across store areas, welcome customers, follow safety and training, and contribute to a safe, inclusive atmosphere. This role offers community-focused engagement and opportunities to support local customers.