Retail Customer Experience Specialist

OneStop; Purston Jaglin; On-site; GBP 18,000 - 21,000; Full time

Job summary

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join a fast-paced retail team. You will deliver excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

You will engage with customers, support store operations across tills, replenishment and stock routines, and ensure safe working practices. The role involves contributing to a welcoming, high‑performing store environment.

Responsibilities

• Provide excellent customer service and help maintain the store’s appearance.
• Stock shelves and process payments.
• Assist across all store areas including tills, replenishment, online, vending and stock routines.
• Follow safety procedures and Think 25 policy for age-restricted products.
• Respond quickly to assistance calls or interventions on self-service checkouts and keep aisles clear of congestion.

Job description

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join a fast-paced retail team. You will deliver excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

You will engage with customers, support store operations across tills, replenishment and stock routines, and ensure safe working practices. The role involves contributing to a welcoming, high‑performing store environment.