Retail Customer Experience Specialist

William Hill; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday (pro rata)

Pension plan (4% match)

Staff discounts

Training and development

Birthday day off

Job summary

William Hill in Manchester is seeking a customer-focused team member for our high-street shops. You’ll greet customers, assist with bets, and help customers use betting terminals while building lasting relationships and promoting safer gambling.

You’ll support managers with displays and opening/closing duties, contributing to a welcoming community hub on our busy high street. This role suits people who enjoy interacting with a diverse customer base and want a rewarding career in retail with

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with customers from diverse backgrounds.
• Age 18+ (legal requirement).

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting customer queries.
• Demonstrating how to use betting terminals.
• Building relationships and providing excellent service.
• Championing safer gambling at all times.
• Supporting shop managers with displays and opening/closing tasks.

Skills

Customer service

Interpersonal skills

Empathy

Cash handling

Tools

POS systems

Job description

William Hill in Manchester is seeking a customer-focused team member for our high-street shops. You’ll greet customers, assist with bets, and help customers use betting terminals while building lasting relationships and promoting safer gambling.

You’ll support managers with displays and opening/closing duties, contributing to a welcoming community hub on our busy high street. This role suits people who enjoy interacting with a diverse customer base and want a rewarding career in retail with