Customer Experience Champion – Betting Shop

William Hill; Runcorn; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual pay review and bonus

28 days holiday (pro rata)

Birthday day off

Employer pension contributions 4%

Discounts in high street cinemas and >

Training and development opportunities

Job summary

William Hill is seeking motivated retail colleagues to welcome customers, process bets, and demonstrate betting terminals across our UK shops. You will build relationships with customers, promote safer gambling, and support managers with shop duties.

We offer a mix of full and part-time hours, bonus potential, and generous holiday entitlement. You’ll join a team that values training, development, and progression within the business.

Qualifications

• Age 18+ (it’s a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill is seeking motivated retail colleagues to welcome customers, process bets, and demonstrate betting terminals across our UK shops. You will build relationships with customers, promote safer gambling, and support managers with shop duties.

We offer a mix of full and part-time hours, bonus potential, and generous holiday entitlement. You’ll join a team that values training, development, and progression within the business.