Customer Experience Advisor - Flexible Shifts & Bonus

William Hill; Dumfries; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension matching 4%

Discounts

Training & development

Job summary

William Hill is seeking a customer-focused team member for our retail shops across the UK. You will welcome customers, assist with bets, and demonstrate betting terminals to help customers engage with our gaming experience.

Join a supportive team with training, incentives, and a focus on safer gambling. Roles include flexible full-time or part-time hours, with opportunities for development within a trusted high-street brand.

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Communication

Job description

William Hill is seeking a customer-focused team member for our retail shops across the UK. You will welcome customers, assist with bets, and demonstrate betting terminals to help customers engage with our gaming experience.

Join a supportive team with training, incentives, and a focus on safer gambling. Roles include flexible full-time or part-time hours, with opportunities for development within a trusted high-street brand.