Customer Experience Associate — Betting Shop

William Hill; Scunthorpe; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday day off

Pension match 4%

Discounts

Training & development

Job summary

William Hill is seeking customer-focused staff for our high-street shops across the UK. You’ll welcome customers, process bets, demonstrate betting terminals, and build relationships while championing safer gambling.

We offer competitive benefits with flexible full- and part-time hours, an annual pay review with a bonus, 28 days holiday (pro rata), a birthday day off, pension contributions, and employee discounts. You’ll join a trusted retail team at evoke and William Hill.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Communication

Empathy

Job description

William Hill is seeking customer-focused staff for our high-street shops across the UK. You’ll welcome customers, process bets, demonstrate betting terminals, and build relationships while championing safer gambling.

We offer competitive benefits with flexible full- and part-time hours, an annual pay review with a bonus, 28 days holiday (pro rata), a birthday day off, pension contributions, and employee discounts. You’ll join a trusted retail team at evoke and William Hill.