Customer Experience Associate (Betting Shop)

William Hill PLC; Halifax; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday (pro rata)

Birthday day off

Pension 4%

Discounts

Training & development

Job summary

William Hill PLC in Halifax is looking for a Customer Service Representative to welcome customers, process bets and assist with queries, and to demonstrate how to use betting terminals in a busy retail environment.

You will join a team focused on delivering outstanding service while embracing safer gambling. The role offers varied shifts, training and development, and employee benefits including holiday entitlement, pension contributions, and staff discounts.

Qualifications

• Age 18+ (legal requirement).
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.
• Ability to engage with customers from diverse backgrounds.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Supporting managers with shop displays and opening/closing activities as required.

Skills

Customer service

Interpersonal skills

Empathy

Communication

Tools

Betting terminals

Job description

William Hill PLC in Halifax is looking for a Customer Service Representative to welcome customers, process bets and assist with queries, and to demonstrate how to use betting terminals in a busy retail environment.

You will join a team focused on delivering outstanding service while embracing safer gambling. The role offers varied shifts, training and development, and employee benefits including holiday entitlement, pension contributions, and staff discounts.