Retail Customer Experience Associate

William Hill; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Birthday off

Pension matched 4%

Employee discounts

Training & development

Career progression

Job summary

William Hill in the United Kingdom operates retail shops and seeks friendly, customer-focused team members. You will welcome customers, assist with bets, demonstrate betting terminals, and build lasting relationships while promoting safer gambling. The role supports shop operations, including displays and opening/closing tasks.

Roles offer varied full- and part-time hours with benefits and opportunities for training and progression within William Hill and the evoke group.

Qualifications

• Age 18+ (it's a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Job description

William Hill in the United Kingdom operates retail shops and seeks friendly, customer-focused team members. You will welcome customers, assist with bets, demonstrate betting terminals, and build lasting relationships while promoting safer gambling. The role supports shop operations, including displays and opening/closing tasks.

Roles offer varied full- and part-time hours with benefits and opportunities for training and progression within William Hill and the evoke group.