Retail Customer Experience Lead (Supervisor) - Bonus & Perks

White Stuff; Glasgow; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Quarterly bonus

25 days holiday

Volunteer days

Product discount

Uniform allowance

Dental Insurance

Healthcare plan

Life insurance

Season ticket loan

Pension

Job summary

White Stuff is seeking a Customer Host Supervisor to lead and develop the team on the shop floor, ensuring exceptional customer experience. You will support the Shop Manager in delivering commercial, visual and operational standards while training staff and promoting brand values.

The role requires weekend availability and a 16-hour contract. Benefits include quarterly bonuses, generous holiday entitlement, staff discounts, and comprehensive coverage through health and pension plans.

Qualifications

• Experience in retail supervisory roles is expected.
• Ability to coach and motivate a team to deliver excellent customer service.
• Strong visual merchandising and stock management skills.

Responsibilities

• Lead by example and coach the team to deliver excellent customer service.
• Promote multichannel shopping and drive email sign-ups.
• Maintain high visual standards and support floor moves and replenishment.
• Drive commercial decisions with stock, promotions and KPIs.
• Organise shop operations, briefs, and team development.

Skills

Leadership

Customer service

Team coaching

Visual standards

Stock management

Commercial awareness

Communication

Job description

White Stuff is seeking a Customer Host Supervisor to lead and develop the team on the shop floor, ensuring exceptional customer experience. You will support the Shop Manager in delivering commercial, visual and operational standards while training staff and promoting brand values.

The role requires weekend availability and a 16-hour contract. Benefits include quarterly bonuses, generous holiday entitlement, staff discounts, and comprehensive coverage through health and pension plans.