Retail Customer Experience Lead – Weekend Role

White Stuff; Rushden; Remote; GBP 21,000 - 26,000; Part time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday + bank holidays

2 volunteer days per year

Product discount

Annual uniform allowance

Dental Insurance

Healthcare cash plan

Life Assurance

Season ticket loan

Pension contribution

Job summary

White Stuff is seeking a Customer Host Supervisor on a part-time, 12-hour contract. You will support the Shop Manager and lead a team to deliver an exceptional high street customer experience, drive commercial performance and maintain visual standards.

You will coach staff, manage promotions, stock and KPIs, and champion brand values while maintaining great store operations and customer engagement during peak periods and weekends.

Qualifications

• Passion for retail and fashion.
• Ability to coach and inspire a team.
• Experience delivering exceptional customer service.
• Understanding of stock, promotions and KPIs.

Responsibilities

• Lead by example to deliver excellent customer service.
• Coach and develop the shop team and run team briefs.
• Drive promotions, stock management and KPI targets.
• Maintain high visual standards and floor moves.
• Coordinate with Shop Manager on commercial and operational standards.

Skills

Customer service

Team leadership

Retail & fashion

Visual presentation

Stock management

KPI understanding

Rotageek

Tools

Rotageek

Job description

White Stuff is seeking a Customer Host Supervisor on a part-time, 12-hour contract. You will support the Shop Manager and lead a team to deliver an exceptional high street customer experience, drive commercial performance and maintain visual standards.

You will coach staff, manage promotions, stock and KPIs, and champion brand values while maintaining great store operations and customer engagement during peak periods and weekends.