Retail Customer Experience Lead (Weekend Availability)

WHITE STUFF; Greater London; On-site; GBP 19,000 - 28,000; Part time

Benefits offered by this job

Quarterly bonus

Up to 25 days holiday per annum

Volunteer days

50% product discount

Uniform allowance

BUPA Dental Insurance

Healthcare cash plan and Life Assur.

Interest free season ticket loan

Pension Contribution

Job summary

White Stuff is seeking a part-time Customer Host Supervisor on a 24 hours contract to lead store teams in delivering an exceptional customer experience on the high street. You will work alongside the Shop Manager to maintain visual standards, drive sales and manage day-to-day store operations.

You will coach staff, monitor KPIs, handle promotions and seasonal events, and support stock control, stock takes and customer events. Weekend availability is required.

Qualifications

• Passion for Retail and Fashion.
• Determination to grow and succeed.
• Thrives in a team environment and inspires others.

Responsibilities

• Lead by example to deliver excellent customer service.
• Coach the team and drive email sign-ups and multichannel shopping.
• Maintain high visual standards and support floor moves.
• Make commercial decisions on stock, promotions and KPI awareness.
• Organize team briefs and motivate performance.
• Oversee stock replenishment, stock takes and store operations.
• Promote charity and ethical sourcing awareness.

Skills

Customer service

Team leadership

Coaching skills

Sales driven

Visual merchandising

Tools

Rotageek

Job description

White Stuff is seeking a part-time Customer Host Supervisor on a 24 hours contract to lead store teams in delivering an exceptional customer experience on the high street. You will work alongside the Shop Manager to maintain visual standards, drive sales and manage day-to-day store operations.

You will coach staff, monitor KPIs, handle promotions and seasonal events, and support stock control, stock takes and customer events. Weekend availability is required.