Retail Customer Experience Associate

Oliver Bonas Limited; United Kingdom; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Staff discount

Employee assistance

Flexible holiday

Profit bonus

Pension

Refer a Friend

Parental leave

EDI network

Mental Health support

360L training

Free refreshments

Job summary

Oliver Bonas Limited is seeking a Team Member to join our London store for 8 hours. You will provide a great customer experience, maintain product knowledge and work with the team to keep the store running smoothly.

The role requires working key days with flexibility, strong communication, and ownership of tasks. We value kindness, curiosity and teamwork in our playful, supportive environment.

Qualifications

• Excellent customer service skills.
• Strong people skills and communication.
• Ability to multitask and organize.
• Keen interest in people and service.
• Positive, energetic, proactive attitude.
• Willingness to learn and adapt.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

Great people skills

Excellent customer service

Calm, solutions focused

Genuine interest in people

Confident communication

Organization & multitasking

Positive attitude

Resourcefulness

Job description

Oliver Bonas Limited is seeking a Team Member to join our London store for 8 hours. You will provide a great customer experience, maintain product knowledge and work with the team to keep the store running smoothly.

The role requires working key days with flexibility, strong communication, and ownership of tasks. We value kindness, curiosity and teamwork in our playful, supportive environment.