Part-Time Customer Experience Specialist

Oliver Bonas; Greater London; On-site; GBP 248,000 - 331,000; Part time

Benefits offered by this job

Staff discount up to 60%

Employee assistance programme

Flexible holidays 30–35 days

Pension enrollment

Bonus scheme

Job summary

Oliver Bonas is seeking a Team Member (20 hours) to join our store crew in London. You will deliver a great customer experience, maintain product knowledge, and work closely with the team to keep the store running smoothly.

The role emphasizes learning through training opportunities, ownership of tasks, and proactive involvement in stock and store procedures while supporting colleagues across stores as needed.

Qualifications

• Excellent people skills with a friendly, helpful approach.
• Strong customer service focus and a positive attitude.
• Calm, solutions-focused mindset with good listening ability.
• Genuine interest in people to make customers feel valued.
• Clear, confident communication style in a fast-paced environment.
• Organisational skills and ability to multitask effectively.

Responsibilities

• Provide a great customer experience and meet service expectations.
• Maintain excellent product knowledge for informed assistance.
• Communicate clearly and consistently with the team.
• Participate in training and contribute to team sessions.
• Own tasks and set a positive example for peers.
• Follow stock, health and safety, and replenishment procedures.
• Keep store hygienic and tidy, including stockroom areas.
• Support other stores when needed.
• Be aware of sales targets and company performance metrics.
• Know top-selling products to help drive sales.

Skills

People skills

Customer service

Calm problem solving

Active listening

Communication

Organisation & multitasking

Job description

Oliver Bonas is seeking a Team Member (20 hours) to join our store crew in London. You will deliver a great customer experience, maintain product knowledge, and work closely with the team to keep the store running smoothly.

The role emphasizes learning through training opportunities, ownership of tasks, and proactive involvement in stock and store procedures while supporting colleagues across stores as needed.