Customer Experience Associate - Betting Shop

William Hill; Bonnybridge; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday (pro rata)

Pension plan (4% match)

Employee discounts

Training & development opportunities

Birthday day off

Job summary

William Hill in the United Kingdom is seeking friendly, customer-focused shop colleagues to welcome customers, help with bets, and demonstrate betting terminals while delivering excellent service.

You will build relationships with customers, champion safer gambling, and support managers with shop displays and opening/closing tasks. Expect varied shifts from 8am–10pm, Monday to Sunday, including evenings and weekends, with training and rewards offered.

Qualifications

• Age 18+ (it's a legal requirement).
• Have a passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Helping customers by demonstrating how to use betting terminals.
• Building relationships with our customers and providing an excellent customer service.
• Championing safer gambling at all times.
• Supporting managers with shop displays and opening / closing activities as required.

Skills

Customer service

Communication

Empathy

Interpersonal skills

Age 18+

Job description

William Hill in the United Kingdom is seeking friendly, customer-focused shop colleagues to welcome customers, help with bets, and demonstrate betting terminals while delivering excellent service.

You will build relationships with customers, champion safer gambling, and support managers with shop displays and opening/closing tasks. Expect varied shifts from 8am–10pm, Monday to Sunday, including evenings and weekends, with training and rewards offered.