Retail Customer Experience Assistant (Evenings & Nights)

jlp; Trafford; On-site; GBP 18,000 - 19,000; Part time

Job summary

John Lewis & Partners in Trafford is looking for a Customer Assistant who will deliver outstanding service at every stage of the customer journey, maintain retail standards with displays, stock availability and shop cleanliness, and help build lasting loyalty to the brand.

Hours are varied across seven days, with a base rate of £13.00 per hour rising to £13.25 after 90 days. Night premium applies for late shifts at £3.75 per hour.

Qualifications

• Basic IT literacy and clear communication are essential.
• Experience in customer-facing roles is welcome but not required. We'll train you in all you need to know.
• Merchandising and product displays experience is a plus.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have.
• Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks.
• Identifying areas of improvement and implementing solutions.
• Helping to protect our profits by supporting with accurate stock counts.

Skills

Basic IT literacy

Strong communication skills

Job description

John Lewis & Partners in Trafford is looking for a Customer Assistant who will deliver outstanding service at every stage of the customer journey, maintain retail standards with displays, stock availability and shop cleanliness, and help build lasting loyalty to the brand.

Hours are varied across seven days, with a base rate of £13.00 per hour rising to £13.25 after 90 days. Night premium applies for late shifts at £3.75 per hour.