Customer Experience Assistant | Flexible Retail Hours

JOHN LEWIS; Southampton; On-site; GBP 21,000 - 25,000; Part time

Job summary

John Lewis Partnership is looking for a Customer Assistant to deliver outstanding customer service and showcase our in-store experiences that set us apart from competitors.

You will help maintain shop standards, manage stock availability, and keep displays tidy while engaging with customers and building loyalty to our brand for a lifetime. The role offers varied hours across seven days, including weekends.

Qualifications

• Basic IT literacy required.
• Strong communication skills essential.
• Experience in customer-facing roles beneficial.
• Merchandising and product displays experience helpful.

Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use product knowledge and training to drive sales and increase profits for the Partnership.
• Put the customer at the heart of everything you do and resolve queries.
• Work flexibly across the shop to support the wider team (till, stock, price tickets, shop-keeping).
• Identify areas of improvement and implement practical solutions.
• Help protect profits with accurate stock counts.

Skills

Basic IT literacy

Strong communication skills

Customer facing experience

Merchandising and product displays

Job description

John Lewis Partnership is looking for a Customer Assistant to deliver outstanding customer service and showcase our in-store experiences that set us apart from competitors.

You will help maintain shop standards, manage stock availability, and keep displays tidy while engaging with customers and building loyalty to our brand for a lifetime. The role offers varied hours across seven days, including weekends.