Retail Customer Care Specialist

Boots UK; Loughton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Access to TELUS Health counselling

Job summary

Boots UK is seeking a Customer Advisor to work onsite in London. You will assist customers on tills, provide great product advice, and support stock and shop display duties. Training is provided and colleagues are encouraged to deliver a top-notch shopping experience.

The role offers flexible benefits and bonuses, with a commitment to an inclusive, supportive workplace. You will join a team focused on delivering excellent customer care and brand representation.

Qualifications

• Full training provided for this role.
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.

Responsibilities

• Help our customers and put them at ease; listening to find out more, answering questions and giving great advice on our products.
• Get to know our in-store offers and schemes and promote them.
• Help our stores run smoothly by ensuring correct product displays, great tills service, and stock room support.
• Work with the team to provide a great shopping experience and keep the store clean and presentable.
• You will be provided with award winning training accredited by the Institute of Customer Service.

Skills

Customer service

Teamwork

Communication

Listening

Job description

Boots UK is seeking a Customer Advisor to work onsite in London. You will assist customers on tills, provide great product advice, and support stock and shop display duties. Training is provided and colleagues are encouraged to deliver a top-notch shopping experience.

The role offers flexible benefits and bonuses, with a commitment to an inclusive, supportive workplace. You will join a team focused on delivering excellent customer care and brand representation.