Retail Customer Experience Specialist

Boots UK; Yeovil; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption

Flexible benefits scheme

Counselling and support through TELUS

Job summary

Boots UK is hiring a Customer Advisor to work onsite and support customers with product advice, tills, and stock coordination. You will promote offers, ensure a welcoming store environment, and participate in industry-recognised training from the Institute of Customer Service. This role emphasizes customer care and collaboration within the team.

The role includes full training and the opportunity to grow within Boots while delivering excellent service across our range of products.

Qualifications

• Full training is provided for this role.
• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

Responsibilities

• Assist customers on tills and in-store, providing great advice on Boots products.
• Promote in-store offers and schemes to customers.
• Keep stock and shop floor tidy for a great shopping experience.
• Work with team to ensure the store is clean and presentable.
• Participate in award-winning training accredited by the Institute of Customer Service.

Skills

Communication

Teamwork

Customer service

Excel

Attention to detail

Job description

Boots UK is hiring a Customer Advisor to work onsite and support customers with product advice, tills, and stock coordination. You will promote offers, ensure a welcoming store environment, and participate in industry-recognised training from the Institute of Customer Service. This role emphasizes customer care and collaboration within the team.

The role includes full training and the opportunity to grow within Boots while delivering excellent service across our range of products.