Retail Customer Advisor - Elevate Experience & Sales

Dobbies Garden Centres Ltd

Chester-le-Street

Remote

GBP 12,000 - 18,000

Full time

7 days ago

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Benefits offered by this job

Generous annual leave

Employee discounts

Access to Stream

Retail Trust support

Dobbies Academy

Thriving culture

Job summary

Dobbies Garden Centres Ltd is seeking Retail Customer Advisors to deliver exceptional customer experiences, drive sales, and promote the Dobbies Club across our stores. You will help customers with transactions, knowledge-based queries, and stock handling while supporting a clean, welcoming environment.

We value teamwork, punctuality, and a proactive, can-do attitude. This role offers opportunities to learn and grow within a busy garden centre setting.

Qualifications

Passion for delivering a great customer experience.
Experience within a customer facing role.
Works well within a team and builds relationships.
Arrives on time and presents well; has a can-do attitude.
Eager to learn new skills and gain experience.
thrives in a busy, fast-paced environment.
Can demonstrate our values: one team, smile, garden focus.

Responsibilities

Give great customer service across the store and assist with transactions.
Drive sales by promoting the Dobbies Club membership.
Share product knowledge to resolve customer queries.
Maintain cleanliness and upkeep of the store with the team.
Assist with stock, cash handling, and other store duties as required.

Skills

Customer focus

Customer facing

Teamwork

Punctuality

Willing to learn

Adaptability

Company values

Job description

We value teamwork, punctuality, and a proactive, can-do attitude. This role offers opportunities to learn and grow within a busy garden centre setting.

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