Retail Customer Advisor – Club Member Sales & Service

Dobbies Garden Centres Ltd; Boston; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Staff discounts across stores and 50%?

Access to Stream – wellbeing & earning

Retail Trust – wellbeing support

Dobbies Academy – development

Thriving culture

Job summary

Dobbies Garden Centres Ltd is seeking a Retail Customer Advisor to deliver an outstanding customer experience across our stores, drive sales and promote customer loyalty. You’ll help customers with transactions, answer product questions with strong knowledge, work with your team to keep the store clean and well-presented, and assist in stock and other areas as needed.

We offer generous annual leave, generous staff discounts across stores and restaurants, access to wellbeing and development

Qualifications

• Experience within a customer facing role.
• Ability to deliver great customer experience with a smile.
• Able to work well in a busy, fast-paced environment.

Responsibilities

• Give excellent customer service across the store and assist with transactions.
• Promote Dobbies Club membership to drive sales and loyalty.
• Provide product knowledge to answer customer queries and support stock control routines.
• Maintain cleanliness and upkeep of the store and shopfloor.
• Support other areas as required (stock, cash handling, take-to-car deliveries, restaurant services).

Skills

Customer service

Team player

Communication skills

Proactive

Flexibility

Tools

Cash handling

Job description

Dobbies Garden Centres Ltd is seeking a Retail Customer Advisor to deliver an outstanding customer experience across our stores, drive sales and promote customer loyalty. You’ll help customers with transactions, answer product questions with strong knowledge, work with your team to keep the store clean and well-presented, and assist in stock and other areas as needed.

We offer generous annual leave, generous staff discounts across stores and restaurants, access to wellbeing and development