Retail Client Services Lead: Data-Driven Campaigns (Hybrid)

eXPD8 Ltd.; West of England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health cash plan

Holiday buy/sell

Anniversary day off

Life insurance

GroceryAid access

Rewards program

Learning resources

Job summary

eXPD8 Ltd. in Bristol is seeking a Client Services Account Handler to own end‑to‑end client accounts and ensure campaigns are delivered on brief and on time.

You will analyse data, build reports, and maintain strong client relationships to drive in‑store execution. The role offers hybrid working with 2 days in the Bristol Head Office and 3 days from home, plus a range of benefits including health cash plan, holiday buy/sell, anniversary day off, life insurance, GroceryAid access, rewards, and

Qualifications

• Previous administration and client account handling experience.
• Ideally experience in or knowledge of retail.
• IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Confident communicator with excellent written and verbal skills.
• Analytical mindset with the ability to translate data into insights.
• Genuine interest in retail and in-store execution.
• Comfortable engaging with clients to uncover needs and build relationships.
• Experience working with UK-based clients.

Responsibilities

• Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time.
• Analyse client data to identify trends, insights, and improvement opportunities.
• Build accurate, tailored reports that tell a compelling performance story.
• Use data to influence decisions and enhance campaign outcomes.
• Build strong, trusted relationships with clients.
• Proactively manage client requests and expectations.
• Support and contribute to regular client review meetings.
• Identify challenges early and implement effective solutions.
• Continuously refine processes to improve delivery and performance.
• Create clear, detailed instructions for field teams to execute activity successfully.
• Develop and manage project plans that align with client expectations and operational delivery.

Skills

Client account handling

Retail knowledge

Communication skills

Data analysis

Organisation

UK client experience

Relationship building

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

eXPD8 Ltd. in Bristol is seeking a Client Services Account Handler to own end‑to‑end client accounts and ensure campaigns are delivered on brief and on time.

You will analyse data, build reports, and maintain strong client relationships to drive in‑store execution. The role offers hybrid working with 2 days in the Bristol Head Office and 3 days from home, plus a range of benefits including health cash plan, holiday buy/sell, anniversary day off, life insurance, GroceryAid access, rewards, and