Client Services Manager

eXPD8 eXPD8 Ltd.; West of England; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Birthday day off

Health cash plan

Life insurance

GroceryAid access

Rewards program

Refer a friend scheme

Learning resources

Job summary

eXPD8 is seeking a proactive Client Services Manager to lead the growth and delivery of our install proposition. You will build trusted client relationships, develop a nationwide network of trained installers and third-party contractors, and ensure activations are delivered safely and to a consistently high standard.

In this role you will balance client relationships, commercial performance and people leadership, adapting to change and driving excellence across multiple accounts while

Qualifications

• Proven experience managing strategic B2B client relationships.
• Strong people leadership, especially coaching and mentoring.
• Ability to balance commercial priorities with client service.
• Confidence presenting reports and discussing performance data.
• Strong organisational and prioritisation skills.
• A positive, solutions-focused mindset.
• Natural curiosity and willingness to learn.
• Resilience and ability to remain calm under pressure.
• Excellent communication and stakeholder management skills.
• The confidence to challenge, influence and make decisions when required.

Responsibilities

• Building long-term relationships with clients, retailers, suppliers and delivery partners.
• Develop a reliable network of third-party contractors and trained installers with national coverage.
• Act as the link between Client Services and Install team, supporting activations across accounts.
• Managing budgets, KPIs, SLAs and identifying opportunities for account growth.
• Using data and reporting to identify trends, risks and opportunities, and turn insights into recommendations.
• Coaching, mentoring and developing Account Managers, Handlers and Admins.
• Understanding and supporting operational processes to provide guidance during challenges.
• Working across the business to ensure clients receive outstanding service.
• Continuously looking for better ways of working and supporting your team through growth.

Skills

Client relationships

People leadership

Account management

Budget & KPI management

Data analysis

Reporting

Stakeholder management

Communication

Tools

Excel

Job description

At eXPD8, we're looking for a proactive, people-focused Client Services Manager to lead the growth and delivery of our install proposition. You'll build trusted client relationships, develop a nationwide network of trained installers and third-party contractors, and ensure every activation is delivered safely, efficiently and to a consistently high standard.

This isn't a role that can be defined by a simple list of daily tasks. As a Client Services Manager, you'll balance client relationships, commercial performance, operational delivery and people leadership. Success in this role truly comes from being adaptable, organised, commercially aware, willing to learn, and genuinely invested in helping both clients and colleagues succeed.

About the role:

Salary: From £35,000 DOE

Location: Hybrid – ideally able to come to our Bristol Head Office twice a week but we can be flexible for an outstanding candidate.

How you'll deliver excellence:

• Building strong, long-term relationships with clients, retailers, suppliers and delivery partners.
• Develop a reliable network of third-party contractors and eXPD8 trained installers with naitonal coverage.
• Act as the key link between Client Services and the Install team, supporting activations across multiple accounts.
• Managing budgets, KPIs, SLAs and identifying opportunities for account growth.
• Using data and reporting to identify trends, risks and opportunities, and turning insights into meaningful recommendations.
• Coaching, mentoring and developing Account Managers, Handlers and Admins.
• Understanding and supporting operational processes so you can provide guidance when challenges arise.
• Working collaboratively across the business to ensure clients receive outstanding service.
• Continuously looking for better ways of working and supporting your team through change and growth.

What makes you excellent:

We're less interested in someone who can simply manage a client portfolio and more interested in someone who can build confidence, develop people and help teams succeed.

You'll ideally bring:

• Flexibility - due to the nature of the activities involved, this role may include some weekend/unsociable hours during large install activities.
• Proven experience managing strategic B2B client relationships.
• Strong people leadership, especially in coaching and mentoring skills.
• The ability to balance commercial priorities with excellent client service.
• Confidence presenting reports and discussing performance data.
• Strong organisational and prioritisation skills.
• A positive, solutions-focused mindset.
• Natural curiosity and a willingness to ask questions and learn.
• Resilience and the ability to remain calm under pressure.
• Excellent communication and stakeholder management skills.
• The confidence to challenge, influence and make decisions when required.

Experience that would be beneficial:

• Field marketing, retail or FMCG experience.
• Experience working with 3rd party contractors, in any industry.
• Strong Excel skills. However, you don't need to be an Excel expert from day one, if you're willing to learn, we'll support your development.
• Data analysis and reporting experience.

About us:

eXPD8 were named one of the Financial Times Best Employers in 2025 & 2026, and with over 20 years of experience supporting many iconic brands and retailers, you would be joining a team that is passionate about delivering excellence, valuing its people, and driving success for both clients and colleagues alike.

As part of your package we offer:

• Your eXPD8 birthday off each year
• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
• Life insurance
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards where we offer regular competitions and incentive plans
• Unlimited refer a friend scheme
• Personal development and progression opportunities with access to over 400 learning resources

This is a challenging but rewarding role. There is a lot to learn, and every day can look different. If you enjoy leading people, solving problems, building lasting relationships and making a genuine impact on both your team and the wider business, we'd love to hear from you!