Client Support Executive

Vertical Advantage; Northampton; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working environment

Career progression opportunities

Collaborative team environment

Job summary

Vertical Advantage is seeking a Client Services Executive in Northampton to support retail and brand clients throughout promotional campaigns. The role involves problem-solving, stakeholder management, and delivering exceptional service across a portfolio of accounts.

The ideal candidate will have experience in client services or customer support and will enjoy a dynamic environment. You'll gain exposure to major UK retailers and have opportunities for career progression within a growing technology business.

Qualifications

• Experience in client services, customer service, account support, or operations.
• Strong ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as a key point of contact for clients and internal stakeholders.
• Support the setup and management of promotional campaigns.
• Build strong relationships with clients through proactive communication.

Skills

Client services

Customer service

Account support

Organizational skills

Communication skills

Microsoft Office / Microsoft 365

Job description

Are you looking for a role where you can build a career in client services, account management, and customer success while working with some of the UK's leading retailers and consumer brands?

We're partnering with a fast-growing marketing technology business that helps brands and retailers connect with shoppers through innovative promotional and digital marketing solutions. As the business continues to grow, they're looking to hire a Client Services Executive to support client campaigns, manage stakeholder relationships, and help deliver exceptional service across a portfolio of accounts. This is an excellent opportunity for someone with experience in customer service, client support, account coordination, operations, or administration who enjoys working in a fast-paced environment and wants exposure to both commercial and customer-facing responsibilities.

The Opportunity

As a Client Services Executive, you'll play a key role in supporting retail and brand clients throughout the lifecycle of promotional campaigns.

You'll work closely with Customer Success, Commercial, Operations, and Technical teams, helping to coordinate campaigns, solve problems, analyse performance, and ensure clients receive a first-class experience. This role offers fantastic exposure to client services, account management, campaign delivery, and commercial operations, making it an ideal next step for someone looking to accelerate their career within a growing technology business.

Responsibilities

• Act as a key point of contact for clients, retailers, and internal stakeholders.
• Support the setup, execution, and ongoing management of promotional campaigns.
• Build strong relationships with clients through proactive communication and responsive support.
• Coordinate campaign activity across multiple departments and external partners.
• Monitor campaign performance and provide reporting and insights to clients.
• Investigate and resolve operational or campaign-related issues.
• Support client onboarding, training, and ongoing account support.
• Assist with purchase orders, invoicing processes, and commercial administration.
• Maintain accurate campaign and operational data across internal systems.
• Work collaboratively with wider teams to deliver excellent service and client outcomes.
• Identify opportunities to improve processes and enhance the client experience.

Requirements

• Experience in client services, customer service, account support, customer success, operations, or administration.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• High attention to detail and a proactive approach to problem-solving.
• Confidence working with data, reporting, and operational processes.
• Proficiency with Microsoft Office / Microsoft 365.
• A positive, collaborative attitude and desire to learn and develop.

What's In It For You?

• Hybrid working environment.
• Exposure to major UK retailers and household consumer brands.
• Opportunity to develop into Account Management or Customer Success roles.
• Join a growing, innovative technology business with strong career progression opportunities.
• Work within a collaborative, supportive, and commercially focused team.
• Gain experience across client management, campaign delivery, operations, and commercial strategy.

If you're looking for a role that combines client interaction, problem-solving, commercial exposure, and long-term career development, we'd love to hear from you.