Client services Account Handler

eXPD8 Ltd.; West of England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health cash plan

Holiday buy/sell

Anniversary day off

Life insurance

GroceryAid access

Rewards program

Learning resources

Job summary

eXPD8 Ltd. in Bristol is seeking a Client Services Account Handler to own end‑to‑end client accounts and ensure campaigns are delivered on brief and on time.

You will analyse data, build reports, and maintain strong client relationships to drive in‑store execution. The role offers hybrid working with 2 days in the Bristol Head Office and 3 days from home, plus a range of benefits including health cash plan, holiday buy/sell, anniversary day off, life insurance, GroceryAid access, rewards, and

Qualifications

• Previous administration and client account handling experience.
• Ideally experience in or knowledge of retail.
• IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint.
• Highly organised with the ability to manage multiple priorities and deadlines.
• Confident communicator with excellent written and verbal skills.
• Analytical mindset with the ability to translate data into insights.
• Genuine interest in retail and in-store execution.
• Comfortable engaging with clients to uncover needs and build relationships.
• Experience working with UK-based clients.

Responsibilities

• Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time.
• Analyse client data to identify trends, insights, and improvement opportunities.
• Build accurate, tailored reports that tell a compelling performance story.
• Use data to influence decisions and enhance campaign outcomes.
• Build strong, trusted relationships with clients.
• Proactively manage client requests and expectations.
• Support and contribute to regular client review meetings.
• Identify challenges early and implement effective solutions.
• Continuously refine processes to improve delivery and performance.
• Create clear, detailed instructions for field teams to execute activity successfully.
• Develop and manage project plans that align with client expectations and operational delivery.

Skills

Client account handling

Retail knowledge

Communication skills

Data analysis

Organisation

UK client experience

Relationship building

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

Own your accounts. Shape client delivery. Make an impact in retail.

Due to growth, we're looking for Client Services Account Handlers to join our team in Bristol.

At eXPD8, you'll work with leading brands and major UK retailers, turning client objectives into flawless in-store execution. As a Client Services Account Handler, you'll take ownership of your accounts, using data, planning, and strong relationships to bring campaigns to life.

Named one of the Financial Times Best Employers 2025 & 2026, we operate across Books, Entertainment, Fashion, Grocery, Health & Beauty, Beers, Wines & Spirits, Toys and more. We pride ourselves on delivering exceptional service while creating a supportive, inclusive workplace for our people.

About the role:

This is a key role within our Client Services team, responsible for managing client accounts end‑to‑end and ensuring campaigns are delivered effectively through our field teams. You'll take ownership of your accounts, translating client requirements into clear plans, actionable insights, and successful in‑store execution.

Location: Hybrid - 2 days in our Bristol Head Office, 3 days working from home

• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
• Buy and sell holiday scheme
• Your eXPD8 anniversary day off each year
• Life insurance
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards with competitions and incentives
• Personal development and progression opportunities with access to over 400 learning resources

• Take full ownership of client accounts, ensuring campaigns are delivered to brief and on time
• Analyse client data to identify trends, insights, and improvement opportunities
• Build accurate, tailored reports that tell a compelling performance story
• Use data to influence decisions and enhance campaign outcomes
• Build strong, trusted relationships with clients
• Proactively manage client requests and expectations
• Support and contribute to regular client review meetings
• Identify challenges early and implement effective solutions
• Continuously refine processes to improve delivery and performance
• Create clear, detailed instructions for field teams to execute activity successfully
• Develop and manage project plans that align with client expectations and operational delivery

What makes you excellent:

• Previous administration and client account handling experience
• Ideally, experience in or knowledge of retail
• IT literate with proficiency in the Microsoft Office suite, particularly Excel and PowerPoint
• Highly organised, with the ability to manage multiple priorities and deadlines
• Confident communicator with excellent written and verbal skills
• Analytical mindset, with the ability to translate data into insights
• Genuine interest in retail and in‑store execution
• Comfortable engaging with clients to uncover needs and build relationships
• Experience working with UK-based clients