Customer Service Team Leader

Paddy Power Plc; London Borough of Ealing; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Flexible work patterns

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

Job summary

Paddy Power plc is seeking a proactive Retail Shop Assistant to help customers place bets across betting terminals, telephone services and in-shop transactions. You will maintain inviting shop presentation and ensure smooth operations especially in the Shop Manager’s absence.

Join a fast-paced betting environment that rewards initiative, teamwork and excellent customer service, with flexible patterns and supportive benefits.

Qualifications

• Assisting customers to place bets through various channels (terminals, telephone and in-shop)
• Maintaining shop presentation to create inviting atmosphere
• Able to cover in Shop Manager's absence and ensure smooth shop operations
• Strong customer-focused hosting and problem-solving skills
• Adaptable, proactive and team-friendly in a fast-paced betting shop environment

Responsibilities

• Assist customers with bets across channels
• Maintain attractive shop presentation and welcoming atmosphere
• Act as in-charge during Shop Manager's absence
• Adapt to changing situations while prioritizing customer service
• Adhere to social responsibility guidelines and regulations
• Deliver friendly, professional customer service and resolve queries

Job description

If you thrive on pace, enjoy taking initiative and are ready to adapt when things change, you'll feel at home here. We're looking for people who bring energy and curiosity, ask the right questions and find a way forward when the answer isn't obvious. This is your opportunity to bring that attitude to Retail Shops, where you'll join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

What you'll take on

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to changing situations while maintaining a strong customer-focused approach when hosting
• Fulfilling social responsibility duties by adhering to established guidelines and regulations
• Excellent customer service skills, ensuring customers receive a friendly, professional and positive experience.
• Proactive and results-driven, with the ability to work in a fast-paced betting shop environment.
• Confident communication and problem-solving skills, with the ability to handle customer queries and resolve issues effectively.
• Adaptable and enthusiastic, with a willingness to learn, support team members and maintain high standards of shop operations.
• Excellent hosting skills, creating a welcoming and enjoyable experience for every customer

What you'll get

We are a flexible employer; whether you have personal commitments or a hobby that brings you joy, we want you to bring your best self to work. We also like to share our success; after all you make it happen. Our Benefits package includes;

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

Flutter Entertainment ("Flutter") is committed to creating an inclusive and accessible recruitment process, ensuring every candidate can participate fully and fairly. We welcome requests for adjustments at any stage of the hiring journey and throughout employment. If we are unable to meet a requested adjustment, we will work with you to explore suitable alternatives and ensure a fair and supportive process. Our goal is to enable all individuals to thrive, removing barriers so they can reach their full potential. Paddy Power Paddy Power has been breaking and re-writing the rules since 1988, from on-track bookmakers, to cheeky upstart mischief-makers, to part of the largest betting & gaming technology company in the world. Although we've grown to the betting behemoth we are today, we've not forgotten our roots. We continue to offer great value and entertainment to our customers and keep them at the heart of what we do.