Retail Betting Experience Specialist

Betfred Group Holdings Limited; Bournemouth; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonus schemes

Annual leave

Online GP

Wellbeing support

Maternity/Paternity pay

Long service pay

Wagestream access

Job summary

Betfred Group Holdings Limited is seeking a customer-focused Assistant Sales Manager in Bournemouth to enhance the in-store experience. You will work within our retail team, process bets, answer queries, and engage customers with expert knowledge of promotions and products.

Join a structured training programme to help you settle into your role, with opportunities to lead shop openings and closings as you progress.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Process customers’ bets in a timely and attentive manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with knowledge of products and promotions.
• Support key promotional events throughout the sporting calendar.
• Maintain a well-presented environment for customers.
• Be a team player and collaborate to improve the customer experience.
• Handle cash transactions with care and accuracy.
• Follow Think 25 and age verification processes.

Skills

Customer service

Team player

Cash handling

Communication skills

Job description

Betfred Group Holdings Limited is seeking a customer-focused Assistant Sales Manager in Bournemouth to enhance the in-store experience. You will work within our retail team, process bets, answer queries, and engage customers with expert knowledge of promotions and products.

Join a structured training programme to help you settle into your role, with opportunities to lead shop openings and closings as you progress.