Retail Betting Experience Specialist

Betfred Group Holdings Limited; Portsmouth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave

Online GP 24/7

Employee wellbeing programme

Enhanced maternity & paternity pay

Long service recognition

Job summary

Betfred is looking for a proactive Assistant Sales Manager to join our retail team. You will help deliver a welcoming customer experience, manage bets, and promote our products and promotions across the sporting calendar.

Training will be provided to settle you into the role quickly, with progression toward opening and closing shifts as you gain experience. A friendly, safety-conscious environment awaits in our Betfred shop network.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the utmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Team player

Communication skills

Sports betting interest

Job description

Betfred is looking for a proactive Assistant Sales Manager to join our retail team. You will help deliver a welcoming customer experience, manage bets, and promote our products and promotions across the sporting calendar.

Training will be provided to settle you into the role quickly, with progression toward opening and closing shifts as you gain experience. A friendly, safety-conscious environment awaits in our Betfred shop network.