Retail Betting & Customer Experience Specialist

Betfred Group Holdings Limited; Oakengates; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay and pension

Generous discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee Assistance Programme

Enhanced Maternity & Paternity pay

Long service recognition

Wagestream advance

Job summary

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to join our retail team in Oakengates. You will process bets, answer queries, promote products and promotions, and support events while maintaining a welcoming shop environment.

Demonstrate outstanding customer service, a passion for sports and betting, and a willingness to learn. Roles require working evenings, weekends, and public holidays as part of a dynamic retail schedule.

Qualifications

• Be 18+ and have the right to work in the UK.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Sales ability

Team player

Evenings/weekends availability

Job description

Betfred Group Holdings Limited is seeking an Assistant Sales Manager to join our retail team in Oakengates. You will process bets, answer queries, promote products and promotions, and support events while maintaining a welcoming shop environment.

Demonstrate outstanding customer service, a passion for sports and betting, and a willingness to learn. Roles require working evenings, weekends, and public holidays as part of a dynamic retail schedule.