Betting Retail Customer Experience Specialist

Betfred Group Holdings Limited; Leeds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Pension

Bonus schemes

Annual leave

Online GP

Employee wellbeing

Maternity/Paternity pay

Wagestream pay access

Job summary

Betfred Group Holdings Limited in the UK is seeking an Assistant Sales Manager to lead in-store experiences across our retail network. You will process bets, engage customers, and promote promotions while upholding safe gambling practices.

Training will prepare you to open and close shops and manage daily operations. The role requires 18+, right to work in UK, flexibility for evenings, weekends and holidays, and a passion for sports and gaming.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer engagement

Cash handling

Teamwork

Communication

Job description

Betfred Group Holdings Limited in the UK is seeking an Assistant Sales Manager to lead in-store experiences across our retail network. You will process bets, engage customers, and promote promotions while upholding safe gambling practices.

Training will prepare you to open and close shops and manage daily operations. The role requires 18+, right to work in UK, flexibility for evenings, weekends and holidays, and a passion for sports and gaming.