Retail Betting & Customer Experience Pro

Betfred Group Holdings Limited; Rugby; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous discretionary bonuses

Pension contribution

Annual leave entitlement

Online GP 24/7

Job summary

Betfred Group Holdings Limited is seeking front-line retail staff for our shops in the UK. You will help deliver a welcoming, responsible betting experience while supporting promotions and events. The role emphasises customer service excellence, accuracy with cash handling, and working as part of a collaborative team.

We value a passion for sports and betting, with training provided to help you grow within Betfred and progress to Assistant Sales Manager as part of our career pathway.

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within Betfred.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

Skills

Customer service

Cash handling

Team player

Flexible schedule

Sports interest

Job description

Betfred Group Holdings Limited is seeking front-line retail staff for our shops in the UK. You will help deliver a welcoming, responsible betting experience while supporting promotions and events. The role emphasises customer service excellence, accuracy with cash handling, and working as part of a collaborative team.

We value a passion for sports and betting, with training provided to help you grow within Betfred and progress to Assistant Sales Manager as part of our career pathway.