Retail Betting & Customer Experience Pro

Betfred Group Holdings Limited

Dawley

On-site

GBP 21,000 - 28,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave entitlement

Online GP 24/7

Employee Assistance Programme

Enhanced Maternity & Paternity pay

Long service recognition

Wagestream pay advances

Job summary

Betfred Group Holdings Limited invites you to join our retail team as an Assistant Sales Manager. You will help deliver an outstanding customer experience across our betting shops, with a focus on service, promotions and safe gambling.

Starting with a structured training programme, you’ll learn our processes, open and close shops, manage staff rotas, cash handling and compliance. A passion for sport and betting helps, but development and teamwork are essential.

Qualifications

Be 18+ and have the right to work in the UK.
Must be able to work evenings, weekends, and public holidays.
Outstanding customer service skills and the ability to engage all customers.
A passion for sports, betting and gaming is beneficial but not essential.
An eagerness to learn, develop and flourish within the Betfred family.

Responsibilities

Processing customers’ bets in a timely and attentive manner.
Attending to all customer queries quickly and knowledgeably.
Engaging customers with expert knowledge of our products and promotions.
Supporting key promotional events throughout the sporting calendar.
Maintaining a well-presented environment which customers love to be a part of.
Being a team player – collaboration is key to improving the customer experience.
Handling cash transactions with the upmost care and accuracy.
Following our Think 25 policy and adhering to our age verification processes.