Retail Beauty Assistant Manager: Lead Customer Experience

THE BODY SHOP; Gateshead; On-site; GBP 21,000 - 28,000; Full time

Job summary

The Body Shop is looking for an Assistant Store Manager in the United Kingdom to share leadership with the Store Manager and drive the store to deliver retail excellence and strong sales results. You will coach the team to maintain high customer service standards and oversee day-to-day operations to ensure harmony and efficiency on the shop floor.

Ideal candidates will have experience in customer service or beauty retail, strong sales leadership, excellent communication, and the ability to adapt

Qualifications

• Experience in customer service and/or beauty retail with sales and service targets.
• Knowledge of shop operation processes.
• Proven ability to drive sales by leading and motivating a team.
• Good IT skills and ability to use store systems.
• Excellent communication and operational skills.

Responsibilities

• Partner with the Store Manager to drive store performance and team results.
• Coach the team to deliver exceptional customer service standards.
• Oversee front- and back-of-house operations and store efficiency.
• Lead a customer-focused store experience and develop consumer loyalty.
• Analyse performance to support the commercial side and manage change.

Skills

Customer service

Beauty industry experience

Sales leadership

Communication skills

IT skills

Flexible hours

Job description

The Body Shop is looking for an Assistant Store Manager in the United Kingdom to share leadership with the Store Manager and drive the store to deliver retail excellence and strong sales results. You will coach the team to maintain high customer service standards and oversee day-to-day operations to ensure harmony and efficiency on the shop floor.

Ideal candidates will have experience in customer service or beauty retail, strong sales leadership, excellent communication, and the ability to adapt