Fragrance & Skincare Store Leader | Customer Experience

NEXT; Brighton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Fantastic rewards for doing a greatjob

25% off most NEXT, MADE, Lipsy, Gap &V

10% off most partner brands & up to 15

Sharesave Scheme

60% off a generous wardrobe allowance

Job summary

Bath & Body Works in the United Kingdom is seeking an Assistant Store Manager to lead a busy beauty and fragrance team, maximise skincare and fragrance sales, and drive operational excellence. You will inspire staff, deliver exceptional customer service, and maintain a compliant, efficient store environment.

The role requires hands-on leadership, strong communication, and the ability to adapt quickly in a fast-paced retail setting.

Qualifications

• Experience leading and coaching a high performing team.
• Strong communication and ability to motivate staff.
• Exceptional commercial understanding and ability to deliver a great customer experience.
• Proven track record in a fast-paced retail environment.

Responsibilities

• Support the Store Manager in providing leadership and inspiring your team to be at their best, and stepping up to cover the store when needed
• Create an atmosphere where delivering amazing service, achieving performance targets and accurate stock processes is at the core of everything you do, in an environment which is commercial, operationally efficient and safe
• Deliver the best possible Bath & Body Works experience in store, which will include the team passionately advising and selling products whilst being an ambassador for the brand and maintaining the Bath & Body Works space
• Support the Store Manager by being accountable for the store meeting all legal and compliance requirements in the areas you are responsible for
• Demonstrate a hands-on approach for all operational and commercial activities by working alongside the team
• Shows resilience during periods of change and embraces feedback to continue to drive results
• Ensure communication is up-to-date and accurate at all times in order to meet business needs

Skills

Leadership

Team motivation

Customer service

Communication

Sales targets

Job description

Bath & Body Works in the United Kingdom is seeking an Assistant Store Manager to lead a busy beauty and fragrance team, maximise skincare and fragrance sales, and drive operational excellence. You will inspire staff, deliver exceptional customer service, and maintain a compliant, efficient store environment.

The role requires hands-on leadership, strong communication, and the ability to adapt quickly in a fast-paced retail setting.