Beauty Store Lead: Drive Sales & Customer Experience

The Body Shop; Dartford; On-site; GBP 28,000 - 34,000; Full time

Job summary

The Body Shop in Dartford is seeking an Assistant Store Manager to drive a high-standard customer experience and sales performance with the store team. You will support the Store Manager in overseeing operations and commercial practices on the shop floor and back of house, ensuring efficient daily execution.

You will coach staff to deliver outstanding customer service, grow consumer loyalty, and maintain brand standards across all activities while adapting to the fast-paced retail environment.

Qualifications

• Experience working within a customer service and/ or beauty environment with both sales and service targets.
• Working knowledge of shop operation processes.
• Demonstrated success in driving sales by leading and motivating a team.
• The ability to solve problems in a timely manner.
• Work flexible hours, including holidays, nights and weekends to meet the needs of the business.
• Good IT Skills.
• Ability to demonstrate outstanding communication and operational skills.
• Flexibility to work across Sunday to Saturday is required.

Responsibilities

• Coach the team to achieve exceptional customer service standards.
• Oversee store operations and commercial practices front and back of house.
• Lead a customer-focused store experience on a day-to-day basis.
• Help develop consumer loyalty and awareness to build The Body Shop brand.
• Monitor and manage sales/performance targets.
• Coordinate between customers, the team and the Store Manager.

Skills

Customer service experience

Beauty industry knowledge

Sales leadership

Problem solving

IT skills

Communication skills

Flexible hours

Job description

The Body Shop in Dartford is seeking an Assistant Store Manager to drive a high-standard customer experience and sales performance with the store team. You will support the Store Manager in overseeing operations and commercial practices on the shop floor and back of house, ensuring efficient daily execution.

You will coach staff to deliver outstanding customer service, grow consumer loyalty, and maintain brand standards across all activities while adapting to the fast-paced retail environment.