Assistant Manager

The Body Shop; Dartford; On-site; GBP 28,000 - 34,000; Full time

Job summary

The Body Shop in Dartford is seeking an Assistant Store Manager to drive a high-standard customer experience and sales performance with the store team. You will support the Store Manager in overseeing operations and commercial practices on the shop floor and back of house, ensuring efficient daily execution.

You will coach staff to deliver outstanding customer service, grow consumer loyalty, and maintain brand standards across all activities while adapting to the fast-paced retail environment.

Qualifications

• Experience working within a customer service and/ or beauty environment with both sales and service targets.
• Working knowledge of shop operation processes.
• Demonstrated success in driving sales by leading and motivating a team.
• The ability to solve problems in a timely manner.
• Work flexible hours, including holidays, nights and weekends to meet the needs of the business.
• Good IT Skills.
• Ability to demonstrate outstanding communication and operational skills.
• Flexibility to work across Sunday to Saturday is required.

Responsibilities

• Coach the team to achieve exceptional customer service standards.
• Oversee store operations and commercial practices front and back of house.
• Lead a customer-focused store experience on a day-to-day basis.
• Help develop consumer loyalty and awareness to build The Body Shop brand.
• Monitor and manage sales/performance targets.
• Coordinate between customers, the team and the Store Manager.

Skills

Customer service experience

Beauty industry knowledge

Sales leadership

Problem solving

IT skills

Communication skills

Flexible hours

Job description

Your role in a nutshell

With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

More about the role

Customer Experience

As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.

Delivery

Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!

Teamwork and People Management

Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.

What we look for

• Experience working within a customer service and/ or beauty environment with both sales and service targets
• Working knowledge of shop operation processes
• Demonstrated success in driving sales by leading and motivating a team
• The ability to solve problems in a timely manner
• Work flexible hours, including holidays, nights and weekends to meet the needs of the business
• Good IT Skills
• Ability to demonstrate outstanding communication and operational skills
• Flexibility to work across Sunday to Saturday is required.

Talent Drivers

Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose