Beauty Store Team Leader: Growth, Impact & Flexible Hours

The Body Shop international limited; Chelmsford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

50% staff discount on regular products

30% staff discount on Gifts

Freebies on new product launches

Paid volunteer days

Community partner connections for локa

Job summary

The Body Shop is seeking a customer-focused Store Leader to drive retail excellence in the UK. You will coach Customer Consultants, shape the store experience, and help deliver engaging customer service aligned with our activist brand.

With a passion for beauty and retail, you will meet sales targets, support onboarding, and foster loyalty through product knowledge, campaigns, and community connections. Join a team committed to ethical beauty and positive impact.

Qualifications

• Experience in a customer facing role and a genuine passion for beauty & retail.
• Ability to communicate & listen effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport and provide solutions to customer needs.

Responsibilities

• Handle customer concerns efficiently & effectively, sharing feedback with Store Management team as needed
• Problem solves effectively & proactively as much as possible using available resources
• Creatively support upkeep of store lay-out & visual merchandising, inventory management & other store operations as needed.
• Communicate effectively & act as a flexible & responsible role model to your team
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products.
• Shape a customer focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Ensure development of customer loyalty to further build The Body Shop brand
• Meet sales & performance targets
• Identify & attract high potential candidates & develop current team members to succeed in their goals, support training & onboarding of new Customer Consultants, Personal Conduct Leadership Commerciality
• As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store & your team mates to deliver retail excellence, strong sales results & an engaging customer experience.

Skills

Customer service experience

Communication skills

Interpersonal skills

Time management

Multitasking

Independent work

Flexibility

Job description

The Body Shop is seeking a customer-focused Store Leader to drive retail excellence in the UK. You will coach Customer Consultants, shape the store experience, and help deliver engaging customer service aligned with our activist brand.

With a passion for beauty and retail, you will meet sales targets, support onboarding, and foster loyalty through product knowledge, campaigns, and community connections. Join a team committed to ethical beauty and positive impact.